Discounts and messages

Discounts (coupons)

Open Sales activity → Discounts. This is where you run promotional discounts.

What a coupon is

A coupon is a code (e.g. SUMMER20) customers show at checkout. It maps to either:

• A percentage off (e.g. 20% off the order total),
• A flat amount off (e.g. 30,000 off),
• Buy X get Y (e.g. buy 2 get 1 free),
• Free shipping (delivery orders).

Coupons can be limited to:

• A store, a category, or specific products.
• A time window (start / end date).
• A usage count (max redemptions).

Create a coupon

1. + New coupon — give it a clear code the customer types or scans.
2. Pick discount type and amount.
3. Pick scope — applies to the whole order or restricted.
4. Pick validity — start / end / max uses.
5. Save.

Tracking performance

Open any coupon to see live usage:

• Redeemed today / this week / all-time.
• Discount given (sum).
• Net revenue impact (sales tied to redemptions).

Deactivate a coupon by setting Status = Inactive. Existing redemptions still count; new ones are blocked.

Messages (preview)

Open Sales activity → Messages. This screen shows your inbox for internal comms.

Note: the Messages screen is a UI demo with hardcoded contacts at the moment — it’s not a production messaging backend. Don’t rely on it for store comms. Use email / phone / your regular chat tool until a real integration lands.

This screen may change or be removed in a future release.

Common questions

Coupon won’t apply at checkout. Check:

• Status is Active.
• Validity window covers today.
• The order has at least one line that matches the scope (category / product).
• The customer hasn’t hit the max uses rule.
• Excluded items aren’t being discounted (the cashier app shows a hint).

Removing a coupon. Set status to Inactive. It stays in your list for history but cannot be redeemed.

Use coupons from the lane? Yes — both POS workspace and classic POS honour coupons. The cashier pastes the code or scans the barcode (if printed).

Related

• POS / Checkout — how coupons reach checkout.
• Orders — coupon on a placed order.