Close Work Shift
Overview
Section titled “Overview”Close an open work shift with an end-of-shift cash count and handover notes.
Prerequisites
Section titled “Prerequisites”- An open shift exists for your lane.
- Permission to close shifts (employees usually close their own; owners may close any per store policy).
- Complete or hold any open sale tabs.
- Open Work shift (
/point-of-sale/work-shift). - Pick the open shift → Close shift.
- Enter the closing cash and count slips (receipts, vouchers, cards) per the form.
- Confirm — shift status moves to Closed.
Expected result
Section titled “Expected result”- Shift is closed; new sales require opening a new shift (unless store policy allows).
- Reports bucket sales into the closed shift’s time window.
Common issues
Section titled “Common issues”| Symptom | Fix |
|---|---|
| Cannot close | A terminal batch is pending — follow the reconciliation prompts on screen |
| Cash variance | Log the variance per store SOP |