Sign-in and account

Table of contents

• I. Overview
• II. Basic operations (on a computer)
  • 1. Sign in to your account
  • 2. Recover your password
  • 3. Sign out
• III. Manage your account
  • 1. Profile page
  • 2. Change your password
• IV. On a POS device
  • 1. Sign in on a POS
  • 2. Recover your password on a POS
  • 3. Sign out on a POS
• V. Support

Vietnamese version

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I. Overview

The Sign-in feature lets you and your staff access the LionPOS store-management system quickly and securely from any device. It is the very first step before you can use any module (sales, inventory, reports, …).

Key benefits of Sign-in on LionPOS:

• Access and manage every part of your business: Once signed in, you have full access to the system — products, stock, customers, and detailed financial reports — so you can keep an eye on your business any time, from anywhere.
• Secure your business data: LionPOS uses fine-grained role + module + store permissions, so every user only sees what they are allowed to. Passwords are securely hashed on the server, and sessions use expiring JWTs.
• Sign in from the surface you work on: The web portal at https://sutupos.com/ handles every auth flow described below — store Owner, store Staff, password reset, and account management. The dedicated LionPOS Cashier desktop app uses a separate entry point (see IV. On a POS device).

Before you sign in

• You need a LionPOS account created by your store owner. If you don’t have one yet, see Register an account to create a new store (14-day free trial).
• Employees cannot self-register. The store Owner creates staff in Employees and stores and assigns a temporary email + password.

II. Basic operations (on a computer)

The examples below mirror real usage scenarios on a web browser (Chrome / Edge / Safari …).

1. Sign in to your account

• Scenario: You need to access your LionPOS account from a web browser on your computer.

• There are two sign-in entry points on the web portal, depending on your role:

  Entry point	URL	For
  Owner (store account)	/vendor-login	The store owner — has full admin rights on the store that was registered.
  Staff (shift employee)	/login	Sales / cashier staff — only sees the modules they are allowed to.

• Steps (Method 1 — via the LionPOS home page):

  1. Open the home page at https://sutupos.com/.
  2. Click the “Sign in” button in the top-right corner.
  3. Pick the entry point that matches your role (Owner / Staff).
  4. Enter your email and password → click “Sign in”.

• Steps (Method 2 — go straight to the entry point):

  1. Open a browser and type one of the URLs from the table above directly into the address bar.
  2. On the sign-in screen, enter your email and password → click “Sign in”.

Options on the sign-in screen

• Remember me — keep the session on this device until you sign out or the session expires.
• Forgot password — opens the password-recovery flow (see 2. Recover your password).
• Show / hide password — click the eye icon at the end of the password field.
• Switch portal link — every sign-in page has a link to the other entry point: from /vendor-login you can jump to /login (and vice versa).

2. Recover your password

• Scenario: You or one of your staff has forgotten the password and needs to reset it.

• The recovery flow has three screens (/forgot-password → /verify-otp → /reset-password). The flow is shared between Owner and Staff; the recovery session stores the chosen vendor_type (owner / employee) and routes the user back to the matching sign-in page when the reset is complete.

  #	Screen	URL	What to do
  1	Forgot password	/forgot-password?type=owner (Owner) or ?type=employee (Staff)	Enter the registered email, pick the account type → click “Send verification code”.
  2	Verify email	/verify-otp	Enter the 6-digit code emailed to you. A “Resend code” button is available if you don’t receive it.
  3	Set a new password	/reset-password	Enter a new password (minimum 6 characters) and confirm it → click “Reset password”. The app automatically routes you back to the sign-in screen that matches your account type.

• For a store Owner account:

  1. On the /vendor-login screen, click “Forgot password” — the link goes to /forgot-password?type=owner.
  2. Enter the Owner’s email and click “Send verification code”.
  3. Open the email, copy the 6-digit OTP code, paste it into the “Verify your email” screen → click “Verify code”.

  

  4. On the “Set new password” screen, enter a new password (≥ 6 characters) and confirm the password → click “Reset password”.

  

  5. The app routes you back to /vendor-login — sign in with your new password.

• For a Staff account:

  1. On the /login screen, click “Forgot password” — the link goes to /forgot-password?type=employee.
  2. Enter the staff member’s email — the system sends an OTP to the registered email.
  3. Follow steps 3 → 5 above. When reset is complete, the app routes you back to /login.

Notes

• The OTP is valid for 5 minutes from the moment it’s sent. After it expires, click “Resend code” to get a new one.
• Each OTP is single-use. Too many wrong attempts will temporarily lock the request (server-side rate limit) — wait a few minutes and try again, or ask the Owner to re-issue the password.
• If the email doesn’t arrive within 1 minute, check your Spam / Junk folder, or ask the Owner to confirm the staff member’s email was registered correctly.
• The recovery session (email + chosen vendor_type) is held in browser storage; if you switch browsers or clear site data, you will need to start over from /forgot-password.

3. Sign out

• Scenario: You want to leave your LionPOS account on a computer.

• Two places host the sign-out control — pick whichever surface you’re already on:

  From the top-right account menu (web portal):

  1. Click your avatar at the top-right of the dashboard.
  2. The dropdown shows two items: My Profile (→ /dashboard/profile) and Sign out.
  3. Click “Sign out” → a confirmation dialog appears → click “Sign out” again to confirm.

  

  From the POS workspace (Cashier surface):

  1. Open Settings → Profile (or go to /point-of-sale/settings/profile directly).
  2. At the bottom of the left rail, click the “Sign out” button → a confirmation dialog appears → click “Sign out” to confirm.

Auto sign-out

If you don’t interact with the app for a long time (per the backend’s default configuration), the JWT session expires and the app routes you back to the sign-in screen. Save your work (especially the open shift) before you step away.

III. Manage your account

After signing in, the Profile page is the single place to view your personal information and update your password. There are three tabs:

1. Profile page

• URL: /dashboard/profile
• Who can open it: both Owner and Staff. The page is mounted for every authenticated vendor user, with useMeEndpoint on the personal card so owners (who are not stored in vendor_employees) can save their own info.

The page has three sections, switched by the underline tabs at the top:

Tab	What it shows
Job details (default)	Role, assigned store(s), access & roles, jobs & wages, recent job history.
Personal information	Avatar + cover photo, first/last name, email (read-only for cashiers; editable for owners), phone, role label. The Security card sits in this tab too — see below.
Documents	Uploaded supporting files; the vendor can upload and delete their own documents.

• Steps (from the dashboard):

  1. Click your avatar at the top-right → choose “My Profile” (or go to /dashboard/profile).
  2. The default tab is Job details. Click another tab in the underline bar to switch.

• To update your personal information:

  1. Open the Personal information tab.
  2. Update First name, Last name, Email (if editable), or Phone.
  3. Optionally change the avatar by clicking “Change photo” (owners) or pasting an image URL (cashiers).
  4. Click “Save changes” at the bottom.

Note on changing your email

If you change your sign-in email, your next sign-in must use the new email. Cashiers cannot change their email from this page (read-only) — they must ask the Owner to update it.

2. Change your password

The system exposes two surfaces for changing your password, depending on your role and where you are.

From the POS workspace (works for both Owner and Cashier):

1. Open the POS workspace and go to Settings → Profile (/point-of-sale/settings/profile).
2. The page has two tabs: Account (your profile info) and Password.
3. Click the Password tab.
4. Enter your current password, then your new password (≥ 6 characters), then confirm the new password.
5. Click “Update password” → a success toast confirms the change.

From the Profile page (Staff / Employee only):

The Personal information tab on /dashboard/profile also exposes a Security card with an inline password-change form (current + new password). For an Owner this card is rendered read-only — the owner must use the POS workspace Settings → Profile → Password tab above (the password-change endpoint targets the vendors row, not vendor_employees, so the inline form would fail for them).

Wrong current password

If the current password is wrong, the page stays open and shows a red banner — you remain signed in; just re-enter the correct value and try again. The session is not invalidated by a wrong-current-password attempt.

IV. On a POS device

How LionPOS supports POS devices

LionPOS supports two kinds of POS devices:

Device type	How to sign in
Touch-screen POS running the dedicated LionPOS Cashier app (Android tablet, iPad, touch-screen PC)	Open the LionPOS Cashier desktop app — it boots straight into the Cashier sign-in screen at /cashier-login and is staff-only. Owner accounts are rejected with the message “This app is for store staff only. Sign in with an employee account or use the vendor portal as owner.”
Touch-screen POS running a web browser	Same flow as the regular web portal: open the browser and go to https://sutupos.com/login — the Staff sign-in screen.

The dedicated cashier app uses a separate renderer (cashier-app-router.tsx) that exposes only /cashier-login, /cashier-login/forgot-password, /verify-otp, /reset-password, and the /point-of-sale/* tree. Owner accounts are not allowed in this app. Owner recovery should always happen through the regular web portal at /vendor-login → /forgot-password?type=owner.

1. Sign in on a POS

• Steps:
  1. Open the LionPOS Cashier desktop app (or open /login in a browser on a touch-screen POS).
  2. On the staff sign-in screen, enter your email and password → click “Sign in”.
  3. Once signed in, the app routes straight to the POS Workspace (/point-of-sale/sale) to start selling.

2. Recover your password on a POS

• Steps:
  1. On the cashier app’s staff sign-in screen, tap “Forgot password” — it routes to the cashier-specific forgot-password page (/cashier-login/forgot-password), which uses the employee vendor_type under the hood.
  2. Enter the staff email → click “Send verification code”.
  3. The system sends a 6-digit OTP to the registered email.
  4. Enter the OTP → set a new password (≥ 6 characters) → click “Reset password”.
  5. The app routes you back to the cashier sign-in screen.

3. Sign out on a POS

• Steps:
  1. On the POS Workspace, open Settings → Profile (or /point-of-sale/settings/profile).
  2. Click the “Sign out” button at the bottom of the left rail.
  3. Confirm “Sign out” in the dialog.

V. Support

Thanks for reading!

• To learn more about the day-to-day operations, see: LionPOS solution overview.
• For video walkthroughs, follow our YouTube channel: LionPOS — How-to videos (coming soon).

Wishing you a productive business with LionPOS!

Contact support

• Support email: support@sutupos.com
• Supported industries: Retail, F&B, Salon / Spa, Hotel, Mini-mart

Related articles

• Register an account — create a new store on the 14-day free trial.
• First store setup — a 5-minute checklist right after registration.
• Employees and stores — add staff, assign roles, and issue a temporary password.
• Roles — which module lets you do what.