Notifications, help, and settings

What you’ll find here

Three things:

• Notifications — your inbox (system messages, customer events, store broadcasts).
• Help — static FAQ and quick guides for staff.
• Settings — store configuration and your account preferences.

Notifications inbox

Open the bell icon (top right) or Sales activity → Notifications.

• Items with status = 1 show as unread (bold, colored dot).
• Broadcasts from the owner look slightly different — they only become “seen” for this device / session.
• Mark all read clears the visual badge.
• Click any item to open the related order / customer / store detail.

Use this rather than email for time-sensitive store events (low-stock, refund requested, etc.).

Preferences (what notifications you want)

Open Profile → Notifications.

• Email digest — get a daily / weekly summary.
• Push — order, refund, low stock events.
• Toggle each independently.

These are saved per-user. Owners can also set store-wide defaults in Settings → Notifications.

Help

Open Help (top bar) for static FAQs:

• Cashier step-by-step.
• Common error messages.
• How to reset your password.
• How to reach support.

If your question isn’t there, raise a Support ticket — see Tickets.

Profile

Click your avatar (top right) → Profile. Three tabs:

Tab	What you can do
Profile	View email, role, store. Update name / phone.
Notifications	Toggle the email / push preferences described above.
Password	Change your password (enter current + new + confirm).

If your current password is wrong, you’ll see a red banner — but you’ll stay signed in.

Settings

Open Settings (top bar) to manage store configuration and devices. The settings area uses sections in a left rail (desktop) / horizontal tabs (mobile / small screens).

General

• Store name, address, phone, logo (on receipts).
• Business hours, currency, time zone (affects orders and reports).
• Default language for receipts.

Devices

This is where you pair hardware:

• Receipt printer — auto-detected or paired manually.
• Label printer — for barcode labels.
• Cash drawer — opens with the printer.
• Card terminal — pairs your payment terminal; choose the simulator for training.
• Customer display — secondary screen that shows totals.
• Scale — for weighed items, paired via USB / serial.

Each device card has a quick Test button and a recent activity log (last connect, errors).

POS bridge / lab

Pair the POS bridge that talks to your lane PC / desktop:

• Bridge URL is the same as the browser uses.
• Heartbeat shows green when reachable.

For deeper setup, see Devices → Terminals (when enabled at your store).

Notifications (store-wide)

Owners can set defaults that flow to every employee until they save their own preferences. Useful when you want a team-wide rule (e.g. “everyone gets refund-pending”).

Documents

Invoice and receipt templates:

SMTP / outbound email

If your store sends transactional email (password reset, receipts), configure the SMTP credentials here:

Team

Quick links to Employees and Roles (roles for owners).

Shift templates

Owners can pre-build shift templates (Morning, Afternoon, …) and assign employees to them. Templates appear when opening a shift. See Work shifts.

Checkout lanes

Owners define lanes / registers. Each lane becomes a chooser when opening a work shift. See Work shifts.

Common questions

Settings link missing. You don’t have the settings module. Ask your owner to grant it (or use admin-only).

Time zone changed — old orders look different. Historical orders are stamped with the time zone they were created in. Pick the correct zone before opening the store; don’t change it later.

Card terminal not connecting. Check the bridge URL in POS bridge and that the device is online. Use Test to send a tiny ping.

Receipt printer offline. Re-pair from Devices → Receipt printer → Add. Receipts silently queue while offline.

Related

• Sign-in & account — sign-in flow & password reset.
• Employees and stores — store basics.
• Work shifts — shift templates & lanes.
• Tickets — when help doesn’t answer your question.