FAQ — Index

import { Card, CardGrid, Aside } from ‘@astrojs/starlight/components’;

Purpose

This page is the entry point for every common question at the lane. Each topic has its own page, designed for onboarding new cashiers and as a quick lookup when something breaks mid-shift.

Topics

[FAQ — sale & checkout](/guides/cashier/faq/faq-sale-checkout/) — stock, lane banner, card errors, expired session [FAQ — print & hardware](/guides/cashier/faq/faq-print-and-hardware/) — receipt, terminal, bridge [FAQ — offline & sync](/guides/cashier/faq/faq-offline-sync/) — outbox, drafts, cache [FAQ — access & roles](/guides/cashier/faq/faq-access-and-roles/) — modules, 403, owner vs cashier [FAQ — auth & account](/guides/cashier/faq/faq-auth-account/) — login, OTP, password

5-step troubleshooting flow

Read the banner / message on screen. 90% of issues hint at the cause right in the banner.
Search the FAQ by symptom — Ctrl+F keywords.
Retry after following the steps (refresh, re-login, re-pick the lane).
Ask the owner for anything config- or permission-related.
Escalate to support@lionpos.com if still stuck, including the info from “Still stuck?” below.

Still stuck?

Collect the following before contacting support:

Screenshot of the error banner or the screen.
Email the cashier was using.
URL where it happened (/cashier-login, /point-of-sale/sale, …).
Time of the last attempt.
Device: Vendor Desktop version (Settings → About) or browser + version.
Store + lane the cashier was on.

Send to the store owner or support@lionpos.com. For platform-wide issues, check the status page first.